When you have a problem with SPS, you are not alone

When you have a problem with SPS, you are not alone

In the 2020, the fresh new CFPB acquired 1054 grievances against SPS. SPS rated Number thirty six one of every monetary enterprises for issues.

Letter from SPS dated XX/XX/XXXX, states … My payment currently is 3 % <>. New payment is 4 % <>effective XX/XX/XXXX and scheduled to go up XX/XX/XXXX, and again to increased to 4.125 % and is effective again on XX/XX/XXXX and scheduled increase again XX/XX/XXXX to <>. I had applied for a loan mod back in XX/XX/XXXX, with no results. SPS wasn’t clear with their requests each time they asked for additional info and I was returning info on XXXX paperwork, but later several months, found they wanted the info on their paperwork, even though info almost same, just not on their paperwork, so in the end my paperwork was thrown out. I had to start all over and this took me about a month to mentally wrap my head around the chore I had to do AGAIN, but after calming down and receiving their forms. I reapplied in XX/XX/XXXX, a few questions about my paperwork again, they seem to question my paycheck status, they question why was I missing paychecks, I explained I only worked two days in first quarter of this year and I highlighted the info describing that, like year to date # ‘s. Then they said I wasn’t reporting workman ‘s comp checks. I explained, I am not reporting because I am not receiving, they found that odd for me not to be collecting. I explained I only work one day a week and I don’t qualify, I only work one day a week because I am a full time mother to my XXXX year old with XXXX, trying to transition him into adulthood since the school district did not. Another reason I need help with my loan mod, because he has cost me $ XXXX recently for XXXX assessment and <>for XXXX XXXX XXXX remapping to help him deal with real world. Finally it was in underwriting and they questioned that again. Finally, I find it is in its 30 day time frame starting XX/XX/XXXX, I received a resolution on XX/XX/XXXX explaining they were ount they showed as income was <>= ,000,000>, when in reality it is <>, because I am not working nor am I collecting unemployment, this is a discrepancy, I called XXXX and they suggested I reach out to you.

Criticism Details:

Complete Complaint:The borrowed funds business won’t post me my statements in the good timely fashion. I didn’t located my declaration up until 5 days prior to my personal payment arrives.

Problem Info:

Full Complaint:From the first date, I have always included a partial pre-payment of my principle. When the COVID-19 Pandemic shut down XXXX Florida, I called Select Portfolio Servicing and asked them two questions ; 1 ) would they lower the variable interest rate, which they increased last year, 2 ) what options do I have if I have a problem making the payments Today, I received my statement. The pre-payment of <0.00>was unapplied, even though the mortgage coupon was clearly marked for partial pre-payment. Rather than following their customer ‘s wishes, they continue to charge interest charges for the <0.00>( and future ) pre-payments. At XXXX XXXX, I called, I was informed that I was enrolled in their ” forbearance ” program and they told me that I could not withdraw from it. This is Forced Compliance of a Condition that was never agreed to.

Problem Info:

Full Complaint:Within my personal bankruptcy last year my personal personal debt was never reaffirmed by my personal lender back at my home loan by my personal financial XXXX XXXX which then transferred it financing to help you SPS Maintenance with https://paydayloancolorado.net/mountain-meadows/ this step nothing away from my fee history try already been registered to my household financing over the past eight many years extremely loan providers never actually accept myself because it does not show that I actually possess a property mortgage Therefore it’s managed to get hopeless for me personally to refinance or score a different sort of loan having less attention speed aside from the main one that is becoming provided by my repair business at this time ergo im inside able to supply my guarantee this has been taking place for years

Providers response:

We reached so it ailment regarding social archives of the User Economic Coverage Bureau (CFPB). You could potentially document their criticism with the CFPB here.

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